Support
AdvisorSuite Financial and AdvisorSuite Insurance · Zoom app, Chrome extension and WordPress plugins · Last updated 10 September 2026
Something not working, a question about your licence, or a problem with the Zoom app? A person reads every request. Most answers are already in the documentation, including step-by-step instructions for adding, using and removing the Zoom app.
Contact us
| Email support | contact@getadvisorsuite.ca |
|---|---|
| Support request | Submit a support request using the form below |
| Support hours | Monday to Friday, 9:00 a.m. – 5:00 p.m. Eastern Time (Toronto), excluding Ontario statutory holidays |
| First response | Within 1 business day |
| Documentation | Adding, using and removing AdvisorSuite |
| Phone and live chat | Not offered. Support is handled by email so there is a written record of every request. |
Requests that arrive outside support hours, or on a weekend or holiday, are answered within 1 business day of the next business day starting. "First response" means a reply from a person, not an automated acknowledgement. Some problems take longer than one reply to fix; we will tell you what we are doing and when to expect the next update.
Submit a support request
Fill this in and press Create support request. It opens a new email to contact@getadvisorsuite.ca in your email app, with everything below already filled in — review it and press send. Nothing is sent to us until you do.
Your email app should now be open with the request filled in. Press send there to submit it. If nothing opened, copy the text below and email it to contact@getadvisorsuite.ca from any email account.
Common requests
- Lost licence key — email us from, or tell us, the address you paid with. We will send the key back to that address.
- Key not accepted — check the email is the one you paid with, and that the key matches the product:
ASF-keys unlock Financial,ASI-keys unlock Insurance. See troubleshooting. - Refunds — available within 14 days of purchase if the key has not been activated. See the Terms of Use.
- Deleting your data — email us and we will delete your licence record. See the Privacy Policy.
- More than 50 advisors, or an MGA — email us for Enterprise pricing.
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